“Absolutely perfect trips thanks to Jess! She has helped us get next to impossible reservations, fast passes at the last minute. She responds quickly and you can tell she adores Wdw She has added on surprises to our trips that added extra magic ( upgrade to concierge at the poly, free passes to universal, perfect seats at O’Hana to watch fireworks) I hurt myself prior to one trip and she really supported me and gave me confidence that we would still have fun It seems she is always online ready to respond to any question I truly appreciate Jess and wouldn’t plan a WDW trip without her.”